Right of withdrawal

Voluntary right of withdrawal

Under current Swiss law, contracts concluded online or by telephone (distance sales) do not carry a general statutory right of withdrawal. Nevertheless EAS International voluntarily grants its customers a 14-day right of withdrawal in line with the European Consumer Rights Directive.

Customers resident in a Member State of the European Union are entitled to this right of withdrawal by law under Article 9 of Directive 2011/83/EU.

Withdrawal notice

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period begins on the day of conclusion of the contract.

To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement (e.g. by email):

EAS International
{{EAS_ADDRESS}}
{{EAS_KANTON}}, Switzerland
Email: {{EAS_EMAIL}}
Phone: {{EAS_PHONE}}

It is sufficient that the communication concerning the exercise of the right of withdrawal be sent before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and at the latest within 14 days from the day on which we are informed of your decision. We will make the refund using the same means of payment you used for the original transaction, unless expressly agreed otherwise. No fees will be charged for the refund.

Premature expiry of the right of withdrawal

The right of withdrawal expires early if the Provider has fully performed the service and the Customer, at the time of ordering, has expressly

1. consented to the service beginning before the withdrawal period has expired, and
2. acknowledged that the right of withdrawal is lost upon full performance of the contract.

This express consent is requested separately at the point of ordering and can be opted out of. In that case, we will start processing only after the 14-day withdrawal period has lapsed.

Model withdrawal form

If you wish to withdraw from the contract, you may send the following text by email.

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To EAS International, {{EAS_ADDRESS}}, email {{EAS_EMAIL}}:

I hereby withdraw from the contract entered into by me concerning the following service:

• Order / reference: _______________________
• Ordered on / received on: _______________________
• Customer name: _______________________
• Address: _______________________
• Date: _______________________
• Signature (only if notified on paper): _______________________

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Amounts not covered by the withdrawal right

Official government fees already paid to UK authorities or their systems are no longer refundable once transferred. These amounts — if collected — are clearly identified prior to submission of the application.